Discussing an Order
If you would like to discuss an order you have placed, or would like to place, please contact us via email as per our "Contact" page
If you wold like to pay for your item by an alternative method (Cheque, Postal Order, MoneyGram, Western Union, etc), please contact us by email as per our "Contact" page to discuss alternatives
Physical Items
Typically, we will ship a physical order (CD, Sync Stones, etc), via Royal Mail, within four working days, and you will receive an Email confirming dispatch
Carbon Footprint
Please note that to reduce our Carbon Footprint, CDs and their Printed Covers are only produced after an order has been received - consequently, this may add a further two to three working days to the shipment time
Delivery Times
Delivery times vary upon your geographical location - we have found that deliveries within the UK take 1-3 working days, Europe 3-5 working days, USA 5-8 working days and the rest of the world, 6-10 working days. If you still haven't received your order by the typical time, please contact us by Email
Payment Security
For your peace of mind, and to maintain total confidentiality, transparency, and security, we only receive payments through an accredited, secure, third party (PayPal). Consequently, we never see any Bank, Card, Transaction, or other personal details
Returns
If your posted item arrives damaged, please contact us immediately by Email
We take all customer queries seriously, and we ensure that your faulty item will be replaced, or, that you are refunded, on the return of the faulty item
Contact Us
If you have any questions regarding your order, please contact us via emal as per our "Contact Page"
Please quote the PayPal Transaction Reference Number in all communications
Thank you
Physical Items - Shipping and Returns
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